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Frequently asked questions

 

How long is the warranty on the furniture?

Two years (24 months), this can be extended for an extra charge. Terms and conditional apply.

 

What are the payments terms?

100% payment upfront if installation is within 6 weeks of your order. If longer than 6 weeks, a 25% deposit is taken, and the balance is due 6 weeks prior to installation. Orders are only deemed as live once payment has been received. Business to business orders are on a client by client basis, please enquire for more details. 



What payment methods do you accept?

You can pay via bank transfer, cheque or PayPal. We do not accept debit/credit card or cash.

What is your cancelation policy?

Cancellation within 5 working days of delivery will incur a charge of 25% of the full balance. Within 48 hours will incur a charge of 50% of the full balance. Cancellation within less than 48 hours will incur 100% of the full balance.

Do I have to pay VAT if I am based outside of the UK?

If the goods are remaining in the UK, then 20% VAT will be applied to the invoice. You might be able to claim this back however you must confirm this with your accountant or financial advisor.

 

How quickly can you deliver furniture?

5-10 working days depending on location.

 

What are your delivery times?

Between 9am and 4pm Monday to Friday. Outside of these times can be requested at an additional cost.

 

Can you deliver without me being there?

Yes, however keys and permission must be provided by your estate/lettings agent or concierge at your development.

 

What are your delivery costs?

All published prices include delivery & installation to mainland England (excluding Cornwall). Deliveries outside of this area are to be quoted separately.  

Where is your furniture made?

All of the furniture is all manufactured in the United Kingdom, predominantly central England.

 

What do you do with the packaging?

All packaging is removed from your property and is either recycled or reused. 

 

 

Can I see the furniture/meet someone to discuss my furnishing needs?

Please contact us via email or phone to arrange a visit or consultation.

 

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